Hello, this is Microsoft Support calling here to help you with errors on your computer.…
You’re about to get scammed it is a IT Support Company based overseas who are trying to con you into an support contract.
This scam has been running for a couple of years now, it’s still very prominent. We had a customer come in with this same issue at 3C’s, they received a call from Microsoft Support.
For the average user who is doing their daily work and is suddenly interrupted by “Microsoft support” the scam can appear quite persuasive. We at 3C’s have spoken to a number of people who have been taken in by this and similar scams, and the approach is predominantly the same:
1.They send you to a website to gain remote access to your computer!
2.They show you the event logs, and exclaim how you have hundreds of errors!
3.Also showing you some error and warning messages!
4.They fail to tell you that even a brand new computer generates errors and warnings in its event logs.
5.They will then ask you for payment to improve your computer.
What you should do to avoid this:
Will Microsoft Support ever call you?
1.You will never receive a legitimate call from Microsoft or they partners to charge you for computer fixes, unless you’ve raised a support case with them.
2.How would they have your phone number?
3.Why would Microsoft be calling to tell you about errors and how would they know about them?
How to protect yourself from telephone tech support scams
If someone claiming to be from Microsoft tech support calls you:
- Do not purchase any software or services.
- Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
- Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
- Take the caller’s information down and immediately report it to your local authorities.
- Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.
What to do if you have gave information to a tech support scammer
If you think that you might have downloaded malware from a phone tech support scam website take these steps:
- Change your computer’s password, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.
- Scan your computer with the internet security.
- Install a free internet security for example Kaspersky, Avg or Microsoft Security Essentials