Terms of services

 Terms and condition

These terms and conditions are for the services and repairs provided by 3C’s Computer Communication Centre. The `organisation /we/us` to you the `client`.

By accessing these terms and conditions and services provided by 3C`s, you agree to be bound by these terms and conditions.

Booking a repair

Booking repair at 3C’s  can be done in the following ways

  • via the order form on the 3C’s website http://computershopsinbradford.co.uk/
  • By telephoning our repairs department on 01274 641271
  • In person by visiting the 3C’s store located at 40 Idle Rd, Bradford BD2 4PE
  • Emailing the repairs department at repairs@computershopsinbradford.co.uk

Services we provide

  • Laptop, computer, camera, mobile phone, tablet, iPad, iPod, Macbook repairs
  • replacement parts for laptops / mobile Phones / Tablets and more.

Additional services not listed above can be quoted for on request through contacting 3C’s 0n 01274 641271. Alternatively, you can email 3C’s repair clinic at repairs@computershopsinbradford.co.uk. for more information.

Repair process

By assigning 3C’s to carry out the repair, the customer authorises the inspection of their device. This allows 3C’s to establish the kind of repairs needed.

3C’s do not charge for a standard inspection. It includes the estimate of the repair cost and the timescale involved. No work beyond the examination will be charged without explicit Client approval.

To carry out the repair service we will need the following information such as:
Name
Address
landline number
Mobile number
E-mail

In addition, our staff may also require certain information such as the operating system, browser software and editing software. We will use your information to respond to you, regarding the reason you contacted us.

We will use your information to respond to you, regarding the reason you contacted us.

Repair time

The moment we have received this information our technicians will aim to resolve the repair within 3-5 working days. Furthermore, 3C’s also offers the same day repair service. However, this will come at an extra cost depending on the nature and complexity of the of the repair.

No fix no fee policy

We operate a `No Fix No Fee’ policy.  This means no payment is made if we cannot find the problem. However, in the event we do find the problem and the client decides not to proceed with the repair service a diagnostic fee of £15 will be charged.

Client rights and privacy

3C`S acknowledges that the electronic device handed to the 3C`s technicians for repairs is the client’s property.

In addition, all the data stored on the electronic gadget is the customer’s property. As a result, 3C`s repair technicians are prevented from accessing this data without prior permission from the customer.

The data which is collected from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

Furthermore, we are the sole owners of the information collected on this site. We only have access to / collect information that you voluntarily give us via email or other direct contacts from you In addition,

In addition, all personal data is stored and managed in accordance with our Privacy Policy.

Payment

Once the repair has been successfully completed and the client is satisfied with the repair, payment by the customer will be due in full. Therefore, we will only release the equipment once the client has made the full payment.

Invoices are due and payable within 30 days from the invoice date. After the 30 days, 3C’s are entitled to add an additional £10 of the total invoice for each week of non-payment.

We will accept payment by cash and all major credit and debit cards.

We, unfortunately, cannot accept payment by cheque. Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Warranty

All work carried out has our 30-day warranty. If in the unlikely event the problem reoccurs within the 30 days on equipment that we have fixed or any fault which is linked to the services provided we will retry to fix the problem at no extra charge. However, if additional parts are needed for the repair this will come at an extra cost. In the event we cannot fix the problem, we will refund your payment in full for the services.

However, this warranty excludes faults caused by the failure of other components after the repair has taken place, or by faults caused due to incorrect use of software or downloaded material, virus and malware infections, or by faults arising from accidental damage or incorrect use of the product.

Data loss/data backup

3C`s will try their best to protect and preserve the client’s data. However, we strongly advise clients to make a backup of the data stored on the computer to other external storage devices e.g. USB. There are NO GUARANTEES that the customer’s data will be intact after the repair. It is the client’s sole responsibility to make sure they have backed up all their data prior to handing the device in for repairs. If the client requests 3C`s to carry out a backup procedure to protect the client’s data for the repair process this will come at an extra cost.

Limited Liability

Whilst 3C’s shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold 3CS’s  liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.

In addition, 3C’s cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

Furthermore, should 3C’s, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk. 3C’s shall not be held liable for any such losses associated with such advice or recommendations.

Organisations contact detail

Company name:3C`s

Address:40 Idle Road
BD2 4PE
West Yorkshire
United Kingdom

Repairs Email Address: repairs@computershopsinbradford.co.uk
Customer service email: info@computershopsinbradford.co.uk

Contact number: Repairs: 01274-641271
Sales: 01274-780634

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