Terms and condition

These terms and conditions are for the services and repairs provided by 3C’s Computer Communication Centre. The `organisation /we/us` to you, the `client`.

By accessing these terms and conditions and services provided by 3C’s, you agree to be bound by these terms and conditions.

Booking a repair

You can book a repair at 3C’s through the following methods.

• via the order form on the 3C’s website: https://https://computershopsinbradford.co.uk/
• By telephoning our repairs department on 01274 641271
• In person by visiting the 3C’s store located at 40 Idle Rd, Bradford BD2 4PE
• Emailing the repairs department at repairs@computershopsinbradford.co.uk

Services we provide

• Laptop, Computer, Camera, Mobile Phone, Tablet, iPad, Data Recovery, Custom Pc build, Macbook repairs,
• replacement parts for laptops / mobile Phones / Tablets and more.

Additional services not listed above can be quoted on request by contacting 3Cs 0n 01274 641271. Alternatively, you can email 3C’s repair clinic at repairs@computershopsinbradford.co.uk. For more information.

Repair process

By assigning 3C’s to repair, the customer authorises the inspection of their device. This allows 3C’s to establish the kind of repairs needed.

3C’s do not charge for a standard inspection. It includes the estimate of the repair cost and the timescale involved. No work beyond the examination will be charged without explicit Client approval.

To carry out the repair service, we will need the following information:

• Name
• Address
• landline number
• Mobile number
• Email

In addition, our staff may also require certain information such as the operating system, browser software and editing software. We will use your information to respond to you regarding the reason you contacted us.

We will use your information to explain why you contacted us.

Repair time

When we receive this information, our technicians will aim to resolve the repair within 3-5 working days. Furthermore, 3Cs also offers same-day repair service. However, this will come at an extra cost, depending on the nature and complexity of the repair.

No fix, no fee policy

We operate a `No Fix, No Fee’ policy. This means no payment is made if we cannot find the problem. However, if we find the problem and the Client decides not to proceed with the repair service, £25 will be charged as a diagnostic fee.

Client rights and privacy

3C’S acknowledges that the electronic device handed to the 3C’s technicians for repairs is the Client’s property.

In addition, all the data stored on the electronic gadget is the customer’s property. As a result, 3C’s repair technicians are prevented from accessing this data without prior permission from the customer.

Our policy is to ensure that any information gathered from this website is used in compliance with applicable law, including the Data Protection Act 1998.

Furthermore, we are the sole owners of the information collected on this site. We only have access to / collect information you voluntarily give us via email or other direct contacts. In addition,In addition, all personal data is stored and managed following our Privacy Policy.

Payment

Once the repair has been completed and the Client is satisfied with the repair, payment by the customer will be due in full. Therefore, we will only release the equipment once the Client has made the full payment.

Invoices are due and payable within 30 days from the invoice date. After the 30 days, 3C’s have the right to add £10 to the total invoice for each week of non-payment.

We will accept payment by cash and all major credit and debit cards.

Unfortunately, we cannot accept payment by cheque. Computer parts, hardware, and software that require special ordering must be paid for in advance.

Warranty

We offer a 30-day warranty on all work performed. If the issue reoccurs within this time frame on any equipment we have repaired or any problem related to the services provided, we will try to fix it again at no additional cost. However, if additional parts are necessary for the repair, there will be an extra charge. If we cannot fix the problem, we will fully refund your payment for the services.

However, this warranty excludes faults caused by the failure of other components after the repair has taken place, faults caused by incorrect use of software or downloaded material, virus and malware infections, or faults arising from accidental damage or incorrect use of the product.

Data loss/data backup

3C’s will try to protect and preserve the Client’s data. However, we strongly advise clients to make a backup of the data stored on the computer to other external storage devices, e.g., a USB. There are NO GUARANTEES that the customer’s data will be intact after the repair. The Client is responsible for ensuring they have backed up all their data before repairing the device. If the Client requests 3C’s to carry out a backup procedure to protect the Client’s data for the repair process, this will come at an extra cost.

Limited Liability

Whilst 3C’s shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold 3CS’s liable for any accidental damage to the said equipment, including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.

Please note that 3C’s is not responsible for any loss of data, revenue, or profits or any incidental, contingent, or consequential damages that may occur before, during, or after a service is provided.

In addition, if 3C’s or any of its employees or representatives give suggestions or guidance to a client regarding computer equipment, storage, or software applications, the Client does so at their own risk. 3C’s will not be responsible for losses from such advice or recommendations.

Organisations contact detail

Company name:3C`s

Address:40 Idle Road
BD2 4PE
West Yorkshire
United Kingdom

Repairs Email Address: repairs@computershopsinbradford.co.uk
Customer service email: info@computershopsinbradford.co.uk

Contact number: Repairs: 01274-641271
Sales: 01274-780634